Privacy Notice.

What the browser extension collects

Page checks stay on your computer. The extension examines the current page locally for scam signals. It does not upload your browsing history, page contents, searches, or passwords for detection.

Its protection, activation, and check-in requests go to shield.fasttechpc.com:

• Protection lists: it downloads signed lists of blocked domains and revoked licenses, on a schedule of about every 6 hours. These requests do not contain the page you are visiting or your license.
• Sign-in links: when you submit your email address on the activation screen, it sends that address so we can email you a sign-in link. You can request another link later.
• Device activation: when a license is activated, it sends the license, a random ID for that extension installation, the platform name “extension,” and the extension’s version number. From version 1.0.7 it also sends a computer code: a scrambled code worked out on your computer from a few general traits: the graphics chip and driver name as the browser reports them, the number of processor cores, the computer’s approximate memory (RAM) size, the time zone, and the operating system family and processor type. We use these to associate your purchased seat with the installation, to know which version it is running, and to check that the browsers on one plan are on one computer. If the server cannot be reached, it can retry on a browser restart or a scheduled refresh. From version 1.0.7, an activation our server never confirmed (for example, one made while you were offline) is removed once the server refuses that activation (for example, because your plan is already in use on another computer or in 3 browsers on this one, or because the license is not valid). Protection then switches off in that browser.
• Daily check-in: about once a day, but only while protection is actively on, an already-activated extension sends that same license, device ID, platform, version number, and (from version 1.0.7) computer code again, so our records show which version each computer is running and when it was last seen. It fails silently (protection continues unaffected) if it cannot reach the server, and it never changes your seat. From version 1.0.7, its answer can switch protection off in that browser in three cases: when your plan has been moved to another computer with “Move it to this computer” (that normally switches off every browser on the old computer at its next daily check-in; if one does not, call the shop at 941-477-8324); when the shop releases your plan from this computer (that switches off only the plan’s second and third browsers here, not the first one); or when your license has been revoked (for example, after a refund). If a browser was switched off on a computer your plan still belongs to, open your sign-in link in that browser (or sign in on the account page in that browser) to turn it on again; use “Move it to this computer” only when the plan should leave a different computer. After a revocation, protection stays off. The check-in can also bring something back: when your plan has renewed, our answer can include your renewed license, and the extension keeps it only after checking that we signed it, that it is for this installation and the same plan, and that it is newer than the one it has. That is how protection carries on through a renewal without you doing anything. From version 1.0.8 it can also bring back your plan’s current license after a move is undone: your plan’s first browser on the computer the plan went back to, if it still holds the plan’s old license, is handed the current one at its next daily check-in, and keeps it only after checking that we signed it and that it is for this installation and the same plan. Only the first browser picks it up by itself: the plan’s second and third browsers on that computer switch off at their next daily check-in even if they look on now, so open your sign-in link in each of them to turn it on again.
• Family alerts (only when switched on): when the extension shows a warning, it can send that same license and device ID with one word for the kind of warning (for example “fake tech support”), at most once every 6 hours. It never sends the web address, the page’s text or its title. We use it only to email the one family member you named on your account page, and only after that person said yes. If you named nobody, nothing is emailed. To know whether the feature is switched on, the extension asks our server a plain yes-or-no question, at most once an hour, that sends nothing about you; while the feature is off, it sends nothing else for it. This feature is not switched on yet.
• “Is this a scam?” check (when switched on): only when you press “Check it” in the extension’s popup, the text or link you pasted is sent to shield.fasttechpc.com with your license so we can confirm your plan is active. We pass the text to Anthropic, the company behind the Claude AI model, to get a one-sentence answer, and then discard it. We do not save the text, and we do not write it to our logs. We keep only a count of how many checks your plan has used (so we can limit them to a fair number a day) and the cost of those checks, with no text and no email address. The check only warns you; it cannot stop a message or a website. Never paste a password or a card number into it.

The extension ID is generated randomly, not from your hardware. Clearing extension storage or reinstalling can create a new ID. The computer code is different: every browser on the same computer normally works out the same code, which is how one plan covers Chrome and Edge on your computer but not a browser on someone else’s. If a browser on your own computer is ever refused, call the shop at 941-477-8324 and we will sort it out (we can clear the codes we have on file for your plan’s browsers on that computer; your first browser records its code again at its next daily check-in). We receive only the code, never the traits themselves, and we do not try to work them out from it. What goes into the code is the time zone and the general traits listed above; nothing about your files or your browsing goes in. The license sent during activation, and sent again with each daily check-in, includes your email address and license details.

Optional reports: “Report” and “Send feedback” open an email draft. A false-warning report includes the page URL, the detection rule that triggered the warning, and short codes for the signs it found (for example, “phone-number-present”). A code can include a brand or program name from our own fixed list (for example, “impersonated-brand:microsoft”) or a count, but never words taken from the page, such as a file name or a phrase. You can review or remove that information before sending it. These messages go to fnscomputertech@gmail.com; they are not sent automatically.

What stays on your device

The extension keeps its license, installation ID, blocked-domain list, and protection refresh status in local browser storage. The desktop app keeps its license, activation status, and temporary remote-help approvals in its local app data. These local settings let protection continue between restarts; they are not a browsing-history report sent to FastTech.

What we DO NOT do

Beyond the companies below that help us run Shield — payments, hosting, email, and software distribution — we do not:

• Send marketing emails without your explicit consent
• Sell, rent, or license your data to anyone
• Share your data for advertising, or with data brokers
• Track your browsing history or the pages you visit
• Use your activation ID to build an advertising profile or track you across websites
• Watch your bank, email, passwords, or other accounts
• Have any human at FastTech looking at what you do online

Your rights

You can email support@fasttechpc.com at any time to:

• Get a copy of everything we store about you
• Correct it if it’s wrong
• Delete it (this cancels any active license)

We are a small local shop, not a company with a dedicated privacy department — but a real person reads every request, and we respond as quickly as we can. If you are covered by a law like California’s CCPA or Europe’s GDPR, those rights apply to you, and we will honor a request made under them the same way.

Contact

Questions or requests: support@fasttechpc.com

FNS Computer Technology, LLC (dba FastTech Computer Repair Center)
2320 Tamiami Trail, Suite 7, Port Charlotte, FL 33952 — call 941-477-8324 for directions and current hours.